At Qonto, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your purchase, please contact us within 2 days of receiving your order to request a refund or return.

Eligible items may be returned for a full refund within 2 days of receiving your order. After this time period, we will only issue a refund if the item is defective or damaged.

In order to request a refund or return, please contact us at support@qonto.net with your order number and the reason for your request. We will review your request and provide instructions on how to proceed with your return.

Please note that the following items are not eligible for a refund or return:

• Custom or personalized items
• Digital products or services
• Sale items

We reserve the right to refuse a refund or return request if it does not meet the above criteria or if it is deemed to be abuse of our refund policy.

Non-Refundable items:

• Custom or personalized items: These are products that are made to order or tailored to the specific needs or preferences of a customer. They may not be eligible for a refund because they cannot be resold to another customer.

• Digital products or services: These are products that are delivered electronically, such as software, ebooks, or online courses. They may not be eligible for a refund because they can be easily copied or downloaded.

• Sale items: These are products that are sold at a discounted price and are often final sale items. They may not be eligible for a refund because they are offered at a reduced price.

• Consumable products: These are products that are intended to be used up or consumed, such as food or beauty products. They may not be eligible for a refund because they cannot be resold after they have been opened or used.

• Perishable products: These are products that have a limited shelf life, such as flowers or live plants. They may not be eligible for a refund because they cannot be resold after they have passed their expiration date.

• Event tickets: These are tickets to concerts, sporting events, or other live events. They may not be eligible for a refund because they are a one-time use product and cannot be resold.

• Travel tickets: These are tickets for flights, trains, or other forms of transportation. They may not be eligible for a refund because they are a one-time use product and cannot be resold.